FAQ


Yes we do, as well as groups. The KRUZE app is designed for single person use, and a user can book a vehicle for his/her personal use as well.

This depends on the distance you are travelling. However base rates start from Rs.70 - Rs.80 per trip. We also have a Platinum service with additional perks. We will send you these details by email as soon as we are operational.

We have had a lot of requests for these, We are working out options for our kruzer's accordingly for more flexible travel plans.

Yes, We are working on a Flexi Plan option for kruzer's that want to travel one way / not as often in a month or even different routes occasionally. We will be notifying you as soon as we have this in place.

Depending on the requirements from the survey form on our website, we will be dispatching vehicles accordingly.

KRUZE is in talks with a transport solutions provider to partner for this solution. We will notify you as soon as we have confirmed details.

Yes, If you are asking for private bookings, you will get the benefit of reward points. But if you are asking as a corporate, we do have corporate tie ups, which gives employees the benefit of subsidized rates they can avail from this partnership. Do you have contact name for the transport person in your company that we can approach?

All our buses are standardized and maintained in quality. All buses are also equipped with reclining seats, power stations for electronic items by the seats, Live GPS tracking of the bus and much more. In our upgraded Platinum service, kruzers will be given a bottle of water as well as newspapers and access to Kruze Play, where they can listen to music and watch TV Shows.

Yes all our buses are GPS enabled. You can track your bus as well as share the location of your bus with your loved ones.

Our fleet of buses are well maintained and thoroughly checked. But for some reason should we face a breakdown, Our backup recovery team is on call 24/7. A new bus will be dispatched as soon as we receive notification for the same.

Based on the inputs from users, on our online form, we will be launching buses on most heavy request areas first and then focus on covering other sections of Mumbai.

Download the Mobile App from Google App Store or Apple app store or use the web (www.gokruze.com).

Click on signup to register your credentials. Enter your full name, Email id., contact number, password and click on 'Submit' and you are registered with us.

Yes, We would suggest you to register on our app/website, since it would allow you to view your bus location, invite friends, see entire booking history and avail the exciting offers

Well, the simplest reason being that it is for the security of your transaction and also so that the booking confirmation can be sent to you via SMS. What's more, you also get the dope on discounts and offers.

On the Kruze app on the login screen, enter your username in the login box, click on the Forgot Password link, and the password will be emailed to you on the email address registered with us.

There is no limit on the number of seats you can book per transaction. You can even book the entire bus for your personal use ( weddings, picnics, etc.., You can do that using the app, click on menu on the extreme left upper corner of the app, click on Book a Car/ Bus option. In case you face any issue please feel free to contact us on 8080806989

Apart from the mobile app & web bookings, we do intend to have a 24/7 Contact Centre booking service in the future.

As soon as your booking is confirmed, You will able to see a confirmed ticket on the booking tab on the mobile app.

In case you have booked a ticket using our website, the same data is replicated to your mobile app when u log into the Kruze application. There is a seamless integration between the website and mobile app.

Our app is designed to give you up to date information about the bus status. If for any reason there is a breakdown while you are travelling (which is highly improbable) Please contact our call centre team and they will advice you accordingly.

You will be notified on the app accordingly. Please ensure that your notifications on the app are switched on.

Yes, when you are a kruze member, you can book private bus services for any period of time. Simply go on to the app and book a bus or private car for your event as per needs. Our call centre team will follow-up with a courtesy call to get your booking thru

Please call our call centre team, in the contact us section for any trip timing changes.

Please call our call centre team, in the contact us section to redeem points

Yes, Our call centre team can help you with this.

Bookings are on per month basis only. if you are unsure of the frequency of your travel, a daily booking option would be more feasible.

For monthly booking users, this is not needed. However daily user, need to present QR code, to be validated. In either case, if the driver feels the need to present validation, QR will need to be presented. Driver discretion is final.

It is best that as soon as you have signed up onto the app, to print out a copy of your QR code in case of situations like these. Other validation options would be phone number of the users. Our drivers will have an itinerary if you are boarded for the bus or not. This should suffice.

Yes, you will have to call our call centre to opt for this feature. A ticket will be issued in their favour.

Our Call centre team is more than qualified to assist you with any app related issues.

You can book a seat using the mobile app or Gokruze.com website. Go to booking (home page), click on the route you want to travel from the list of routes we have or type the destination you want to travel.

Select the bus timing you would love to travel, select the bus stop originate and destination, select a seat and make the payment using Paytm or Cash.

That it, you have booked your seat.

Absolutely, this is one of the most beneficial features we offer so that our customers have a good ticketing experience. You have the choice of selecting your seat while u r booking a seat. This facility is available on all our buses.

1. Log on to www.GoKruze.com

2. Register yourself using your email, FB or Google+ account. Enter your genuine mobile & email address, as it will be used for sending SMS alerts and other details. Once registered Sign in.

3. You would be able to view all the current routes in your City/Region.

4. Select a route you wish to travel & all trips with different timings details will be displayed.

5. Select a trip, click on book now. Select Source & destination from the list.

6. 'Choose Seats' as per your preference. 

7. Click on 'Done'

8. Crosscheck your show details and the amount payable in the Booking Details.

9. Select Online Payment or Cash for making payment. 

10. Enter your Card number and other card details.

11. Read and Check 'I Agree to the Terms and Conditions'

12. Click on 'My payment' to save your card details to make a faster payment the next time you book tickets on our website. (We Recommend!)

13. Click on 'Proceed Payment' 

14. You will receive a booking confirmation number. A confirmation email and SMS will be sent across to you. 

15. You can also contact us on 8080806989, chat with us or write to us at help@GoKruze.com for assistance.

We have the below modes of payment available for purchasing tickets:

1. Cash / Mobile / Wallet

2. Debit/Credit Card

3. Net banking




Membership Identification

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info@gokruze.com

www.gokruze.com

02228546889

This ID needs to be present on the member at all times.ID is non-transferrable.ID does not act as a form of payment.Driver has final right to reject individual from boarding, if verification criteria is not met.